Is there a charge for the "missing pieces" service? April 29, 2022 14:04 Updated Once the postcard has been sent, no costs are to be borne by the customer. Related articles Can I request the missing pieces by the online ticket form? Can I send the postcard by fax or email? What can I do if I don't have the postcard for requesting missing pieces? How can I specify which pieces are missing? Is the missing-piece support service available for all jigsaw sizes?