Dear customer,
please kindly consult the following walk-through in order to be able to enjoy the application:
• Check if your device is fully compatible with the application and does support Google Play Service AR. Please check the list of compatible devices:
• Be sure that all the applications installed in the personal devices, especially the Android system application, are update to the latest version. Double check if any update is available, click on Google Play Store -> App management -> Updates -> Update all
In case you might still face some issue, we suggest to activate a ticket by clicking on the following link: